Return & Exchange Policy

At Odyssey Jackets, we are committed to providing the best customer experience andensuring satisfaction with our products. We understand that circumstances may arise wherereturns or exchanges are necessary. To facilitate this process, we have implemented thefollowing guidelines:

7-Day Return Policy: Customers can initiate returns or exchanges within 7 days of receivingtheir order. Please note that returns will only be accepted if the product meets the conditions outlined below. After 7 days, the company will not be held responsible for any errors ordissatisfaction. Please ensure that the product is in its original condition, unused, and with the price label attached. However, we do not accept returns or exchanges for multiple similar products of different sizes.

If a return is necessary, the customer is responsible for the return shipping cost. Additionally, the customer must cover the shipping and handling costs, which will depend on the weight and size of the jacket.
The customer is also entitled for refund/return, in the following cases
  • Wrong product received by the customer
  • Products has some defects
  • Product damaged in shipping
Please note that removing the tags from the product will make it ineligible for return, refund, or exchange. Requests for returns, refunds, or exchanges made more than 7 days after receiving the product will not be accepted.

Return & Exchange Procedure: To initiate a return or exchange, please send us an email at  sales@odysseyjackets.com. Our customer support team will provide you with further details regarding our return and exchange policy.

Restocking Fee: In order to facilitate customer convenience, we offer a product return option.Please be aware that customers are responsible for the return shipping cost, and a restocking fee of 10% will be applied.

Please be aware that while we strive to provide accurate product images, there may be slight variations between the images displayed on our website and the actual product. We apologise for any inconvenience caused by these discrepancies.
We value your satisfaction and aim to make the return and exchange process as smooth as possible. If you have any questions or require further clarification, please don’t hesitate to reach out to our customer support team.